Refund Policy




Refund Policy for RetailShop.LK


  1. Refund Eligibility:
  • We take pride in delivering quality products to our customers. If you’re not completely satisfied with your cake purchase, we’re here to help. To be eligible for a refund, the following conditions must be met:
  • You must contact us within 2 days from the date of delivery.
  • The cake must be in half left over condition in order to investigate complaint.
  1. Non-Refundable Items: Please note that certain items are non-refundable:
  • Customized cakes with personalized designs or messages.
  • Perishable items that have been consumed or partially consumed.
  • Items damaged due to customer mishandling or neglect.
  • Ancillary items requested by the customer (Balloons, Candles, Toppers, Banners and any other decorations)
  1. Requesting a Refund: To request a refund, please follow these steps:
  • Contact our customer support team at or 0707727788 (Whatsapp available) within 2 days of receiving the cake.
  • Provide your order number, a description of the issue, and any supporting photos if applicable.
  1. Evaluation and Approval: Once we receive your refund request, we will evaluate the case to determine eligibility. We may ask for additional information or photos to assess the situation. After the evaluation, we will notify you of the approval or rejection of your refund.
  1. Refund Process: If your refund is approved, we will initiate the refund process. The refund will be processed using the original payment method, and you will receive the refund within 3 business days, depending on your payment provider’s policies.
  1. Return Shipping: In some cases, we may require you to return the cake to us. If so, we will provide you with instructions on how to return the item. Return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part.
  1. Contact Us: If you have any questions about our refund policy, please contact us at or 0705527788 / 0707727788 (Whatsapp available)


  • We reserve the right to update or modify our refund policy at any time without prior notice. Please check our website for the most up-to-date information.
  • This refund policy is in addition to your statutory rights.

The Refund Policy last updated on 13th August 2023.

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